FAQ

G U A R A N T E E

Our hearts skip a beat when we acquire a piece to offer you. All of our antique and vintage items have survived generations, many from as early as the 1800’s. Keep in mind that these heirlooms are sold as-is and will have some age-related wear. We describe each piece and note any irregularities accurately and to the best of our ability.

C A R E 

Many of the items we offer are well over a century old and it's our hope that they will become a treasured part of your life for years to come. To preserve the longevity of the piece, please handle with care. In most cases, a soft cotton cloth works well for removing tarnish. Please avoid using an ultrasonic cleaner or harsh chemicals for a piece with gemstones. Never submerge jewelry with components under glass or any close and foil-back stones in water. You should store your piece in a room temperature setting, preferably in a soft pouch or padded box. Remember, stones like opals and turquoise are considered soft, while diamonds are much harder and should never be tossed around with fragile jewelry. Of course, a little scratch or ding might occur at some point–don't sweat it! A beloved piece of jewelry should display the history and story of the person wearing it. A local professional jeweler experienced in antiques should be able to help with any issues you may have. And if you have additional questions, fire away. We're here for you! 

L A Y A W A Y 

Vela NYC gladly offers a three-month layaway plan on items over $500. A 50% deposit of the total amount is required to initiate layaway, followed by 2 payments of 25% during the following 2 months. We will ship your item once it has been paid in full and final payment has cleared. Items placed on layaway are final sale and will not be eligible for a refund or return. If you would like to cancel your layaway, a 10% restocking fee will be charged from the total payments made and the remaining amount will be refunded to the original method of payment within 3 business days. Email info@vela-nyc.com to inquire about placing an item on layaway.

R E S I Z I N G 

Many of our rings can be resized for a fee of $70. Due to the delicate nature and design of some antique and vintage pieces, resizing is not always possible. If you are interested in having a ring resized, email us before placing your order so that we can confirm if resizing is an option. Please allow at least one extra week before we are able to ship your one-of-a-kind piece to you. Any ring that has been resized at the customers request results in a final sale and is not eligible to be exchanged or returned. If you are unsure of your ring size, we recommend stopping by your local jeweler who can assist with any questions you may have.

R E P A I R S

We do not provide repairs but can assist with any questions you may have and point you in the right direction. Many of our heirlooms are over 100 years old and minor irregularities or age-related wear is normal and commensurate with age. Before our items are listed in our shop, we review and inspect each piece to disclose the condition, flaw(s) and/or irregularities on our product pages. In the event that you receive a item damaged during transit, please contact us immediately and we will address the issue appropriately.

T A X E S 

Sales tax applies to orders shipping to New York State.

D U T I E S 

We are not responsible for any duties and import taxes that may be applied by your country’s customs agency. These fees differ in each country. In certain cases, your shipment could be held at customs in your country that may cause delays in delivery and is out of our control.

C O N T A C T 

Reach out to us at info@vela-nyc.com if you have any questions.